Return Policy

Order cancellation
Due to customization of our products, cancellation of orders is not accepted after placing order.

Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if the received item is defective or damaged only.

We do not issue the refund if:

your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Returns
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.