FAQ
Q1: What payment methods do you accept?
We accept all major credit cards. All payments are processed through a secured checkout process.
Q2: Where do you ship to?
We ship only in Australia.
Q3: Do I have to pay for shipping?
Shipping charge depends on delivery destination and also number of items and their price.
Q4: What can I do if I make a mistake with my order?
Orders are usually processed the next business day. If you need to change or cancel your order, please contact us with your order number in the subject line and we will try our best to accommodate your request. There's no guarantee we can change it, especially once it leaves our warehouse, but we'll do everything we can!
Q5: I placed an order but I didn't receive a confirmation email, What happened?
Kindly check your SPAM folder to see if your confirmation email was sent there. If you are still unable to find it please contact us.
Q6: What happen if my ordered item is out of stock?
In the event that any of your items are out of stock, we will send you an email to let you know when we expect to have the items shipped out by. If the items are not expected to be restocked within 2 weeks, we will just refund you for those items.
Q7: How long does it take for my order to be delivered?
Order processing times between 2~10 business days after the day you placed your order. Most packages are prepared within 24 hours.
Q8: How do I track my order?
You will automatically receive an e-mail notification with the tracking number once your order has been processed and shipped.
Q9: My tracking says “no information available at the moment”, why?
Once your order ships you will receive an email that contains your tracking information. You will also receive status updates if your order status changes. Sometimes due to our free item giveaway, free shipping promotion, or the quantity/value of item being low, tracking is not available.
Q10: My tracking status hasn't changed in a few days, what's going on?
For some shipping companies, it may take 2-12 business days for the tracking information to update on the system. Please check back again in a few days for updated tracking information. If it says your item is "In Transit" it means it's on its way. You will also receive updates every time the status of your package changes if you received a tracking number with your order.
Q11: What should I do when I have received a damage or wrong item?
We apologize about that!! and we will assist you as quickly as possible. Please contact us with your name and order number.
Q12: What is your Refund Policy?
Unfortunately due to customization of our products as per your order, we can’t offer you a refund or exchange. For more details please check our "Refund Policy" page
Q13: How do I contact you?
If you have any questions that are not on this FAQS page, please shoot us a line under the "Contact Us" section, and we will do our best to assist you
We accept all major credit cards. All payments are processed through a secured checkout process.
Q2: Where do you ship to?
We ship only in Australia.
Q3: Do I have to pay for shipping?
Shipping charge depends on delivery destination and also number of items and their price.
Q4: What can I do if I make a mistake with my order?
Orders are usually processed the next business day. If you need to change or cancel your order, please contact us with your order number in the subject line and we will try our best to accommodate your request. There's no guarantee we can change it, especially once it leaves our warehouse, but we'll do everything we can!
Q5: I placed an order but I didn't receive a confirmation email, What happened?
Kindly check your SPAM folder to see if your confirmation email was sent there. If you are still unable to find it please contact us.
Q6: What happen if my ordered item is out of stock?
In the event that any of your items are out of stock, we will send you an email to let you know when we expect to have the items shipped out by. If the items are not expected to be restocked within 2 weeks, we will just refund you for those items.
Q7: How long does it take for my order to be delivered?
Order processing times between 2~10 business days after the day you placed your order. Most packages are prepared within 24 hours.
Q8: How do I track my order?
You will automatically receive an e-mail notification with the tracking number once your order has been processed and shipped.
Q9: My tracking says “no information available at the moment”, why?
Once your order ships you will receive an email that contains your tracking information. You will also receive status updates if your order status changes. Sometimes due to our free item giveaway, free shipping promotion, or the quantity/value of item being low, tracking is not available.
Q10: My tracking status hasn't changed in a few days, what's going on?
For some shipping companies, it may take 2-12 business days for the tracking information to update on the system. Please check back again in a few days for updated tracking information. If it says your item is "In Transit" it means it's on its way. You will also receive updates every time the status of your package changes if you received a tracking number with your order.
Q11: What should I do when I have received a damage or wrong item?
We apologize about that!! and we will assist you as quickly as possible. Please contact us with your name and order number.
Q12: What is your Refund Policy?
Unfortunately due to customization of our products as per your order, we can’t offer you a refund or exchange. For more details please check our "Refund Policy" page
Q13: How do I contact you?
If you have any questions that are not on this FAQS page, please shoot us a line under the "Contact Us" section, and we will do our best to assist you